Customer service like this just doesn’t exist today

Can’t speak highly enough about these doors…I’ve got two and wouldn’t be without. My oldest door has been exposed to the harshest South Texas weather for almost 5 years. It’s never blown open and still looks brand new. They are a bit pricey but worth every penny – I’ll never look for another brand dog door and that’s assuming I ever need another one.

I’ve had two interactions with RANGER (Formerly Freedom Pet Pass) customer service, and they’ve both been great. Just recently, I lost my locking pin during our latest move… one of the perils of having a bunch of helpers pack the house. The folks at Freedom Pet Pass sent me another one at no charge. I also spoke to a representative several years ago when I thought the door was broken, and they took good care of me then too teaching me about how to easily fix the friction hold vs selling me a new flap I didn’t need.

I can’t speak highly enough about the door, the quality, or the customer service. Love our door and tell everyone about it. I’m an Air Force pilot and we have guys moving through all the time. I think I’m responsible for selling about 15 doors.