Great dog door! It has held up for many years!

We purchased this dog door in 2012, and it has been in use continuously since then. My husband installed it himself easily, by cutting a hole in the lower part of a door leading out to the back yard, and following the excellent installation instructions. It took some convincing for my husband to agree to it at all, as he was convinced that any dog door would have air leakage and lead to higher electric bills. I did a lot of research and found that this door addressed those concerns and was highly rated. He has since admitted that his fears were completely unfounded.

It is truly weather and air tight and we have seen no leakage at all. It is extremely well-built and sturdy and has not deteriorated in any way. The only maintenance that is needed is an occasional wipe-down with a spray cleaner and some paper towels. Most importantly, the dogs have no trouble using it. We had two 35-pound dogs when we first got it, and they got the hang of it almost immediately. It was wonderful not to have to constantly get up to let them out.

Those two senior dogs have since sadly passed, and we got a new puppy last year who also took to it right away. He is now a year old and weighs about 20 pounds. Our son’s 30-pound dog also uses it when he visits. We recently misplaced the pin that locks the acrylic panel in place, (used for when you want to temporarily stop access to the door) and I emailed the company to ask if I could purchase one. They emailed right back and were kind enough to send me one for free! So great customer service as well! The dog door has held up beautifully for many years and the company is a pleasure to deal with. I heartily recommend this product!