Replacement Parts

(29 customer reviews)
Free shipping available for all pet doors
Expedited delivery options available

Replacement Parts

(29 customer reviews)
Free shipping available for all pet doors
Expedited delivery options available

In Stock | Ships Same Business Day or Next

  • Fits Multiple Brands – Parts can be used on doors labeled RANGER, Freedom Pet Pass, or SHIELD.
  • Interchangeable Colors – All flap colors will fit equally well with doors, so you are able to change from your original flap color if you wish.

Frequently Asked Questions

Absolutely! We have many multi-pet households where small dogs and/or cats share a door with their big brothers and sisters. When purchasing the door, you want to size and mount the door so that your biggest dog can use it properly. From there, you may need to provide some accommodation to help your smaller pets use the door. For wall-mounted doors, this could be as simple as a cinderblock for a step or a ramp. For door-mounted doors, you could consider our Pet Step.

Pretty much any dog or cat has the physical capability to open a RANGER Pet Door. If your pet can push open an unlatched interior door, he or she is capable of using a Freedom Pet Pass dog door.

All door-mounted RANGER dog doors include a locking security panel. When the panel is in place, the pet door is as secure as a locked door or window. Not impenetrable, but difficult to access without breaking something.

Yes, very well. There has never been a report of an unwanted animal entering a home through a RANGER Pet Door.

Smaller animals, like mice, snakes, bugs, etc. do not have the physical capability to overcome the DoubleMag™ airtight seal even if they wanted to do so.

Larger critters, like skunks, possum, etc. do not use the RANGER dog door because of a combination of lack of incentive and danger signals.

The opaque, insulated, and airtight flap system on the RANGER dog door by Freedom Pet Pass means that inside light, smells and temperatures stay inside where they belong.

To wild animals, the RANGER dog door is no different than any other section of wall or door. Without the draw of inside light and/or food scents, there is nothing attracting them to the pet door area. The only smell present will be that of your pets, and this is a danger signal to wild animals.

With nothing enticing animals to the pet door and your pet’s odor actively discouraging them, wild animals avoid the RANGER dog door. We have never received a report of a wild animal entering a house via our pet door.

No. The RANGER dog door insulated flap system remains free and flexible to -40° and below. Low-end doors often use plasticized PVC flaps that can become brittle and crack at temperatures regularly experienced in the northern US and Canada. The premium SBR rubber core and marine-grade canvas used in the Freedom Pet Pass flaps do not have that issue.

Yes, but it’s complicated and can be expensive. You will need to work with a specialized glass contractor (glazier); this is not a do-it-yourself job. We recommend speaking with your contractor prior to ordering the door, as he or she may want the pet door customized in some way or another to make the installation easier. We are more than happy to work with your contractor to get you the door that you need.

RANGER Pet Doors by Freedom Pet Pass are manufactured in Bay City, MI using locally-sourced components and labor. Over 85% of our purchases are from vendors within 150 miles of our production facility, and over 95% of the value of our product originates from North America (US and Canada). The screws are the only components not made in the North America.

The cellular PVC frame of the RANGER Pet Door is very paintable. While the material accepts any exterior paint, best results are achieved with vinyl-specific paints. Search “paint Azek” for tons of tips and tricks (Azek is a popular brand of cellular PVC).

No part of the flap system is paintable.

Freedom Pet Pass offers a 30-day money-back guarantee. If you open the package and are unhappy with the product, you may return it within 30 days for a full refund. Returned products must be in salable (uninstalled) condition to qualify for a refund.

Freedom Pet Pass doors have a limited 3-year warranty against failures due to manufacturing or raw material deficiencies.

We stand behind our products for the long term. Even if your door is outside of warranty, don’t hesitate to write or call. We can often help fix doors without the need to buy anything.

Unfortunately, no we are not. Energy Star does not currently have standards for pet doors, so it is impossible for any pet door to be Energy Star approved at this time.

That being said, we don’t think that a lack of Energy Star standards for pet doors should stop them from being energy-efficient. Our approach is to use the same tests that Energy Star requires for windows and human doors on our pet doors. We have also had our doors tested at an independent laboratory that is approved for running Energy Star testing for windows and human doors.

The results of that testing have led us to be the first and only pet door to be meet pet door standards laid out under California’s stringent Title 24 building code (in fact, we exceed them by a factor of 10!). Our doors have also been included in hyper-efficient certified Passive Houses. We also think the results show that the performance of our pet doors compares very nicely with the performance of Energy Star doors and windows.

30-ish Day Return Policy

If you are not 100% satisfied with your purchase, you may return the item for a refund.

We’re not sticklers for timeline, but please try to make your decision within a month or so of delivery.

  • This return policy is for doors bought from RANGER Pet Doors directly. Doors bought through distributors or retail outlets must be returned through the place of purchase.
  • Please contact us prior to sending a return.
  • All items must be received in like-new and resellable condition. Doors that have been installed are not eligible for return.
  • Returns should be made in original packaging with factory padding to ensure undamaged arrival.
  • Return shipping can be done via any carrier you deem appropriate. We will provide an optional shipping label. If used, we will deduct the shipping cost from the refund.
  • Returns that do not meet these criteria will be subject to restocking fees and/or rejection of the return.
  • Customized orders are not eligible for return.

Warranty

RANGER Pet Doors come with a 3-year limited warranty against malfunction due to manufacturing or material defects.

  • Warranty covers parts and materials only, up to purchase price of pet door.
  • Warranty does not cover damage due to mishandling, abuse, or improper installation.
  • Warranty does not cover pet damage, including chewing.
  • Under no circumstances is RANGER Pet Doors liable for direct or indirect damages.

Lifetime Support

RANGER Pet Doors are designed to be the last pet door you ever have to buy.

We will always support owners of our pet doors, regardless of when they were bought or from whom. We will always maintain stocks of replacement parts, even for our oldest doors.

If you ever have any questions about your pet door, even if it’s really old or you’re not the original owner, please don’t hesitate to reach out and contact us.

29 reviews for Replacement Parts

  1. Nanne Kennedy (verified owner) –

    BEST DANG CAT/DOG DOOR EVER! REPLACEMENT PARTS ARE EASY, AND CUSTOMER SERVICE IS WICKED GOOD!

  2. Phillip de Blanc (verified owner) –

    I love this doggie door! It works perfectly and has cut down my A/C bill substantially.

  3. russ maddalone (verified owner) –

    great door

  4. Peter Schaming (verified owner) –

    I am a full time home inspector and energy auditor, and have been, for 27 years. I own this door in mu house, and recommend it to all animal loving, energy conscious clients, 5 to 6 days a week. My own door stands up to severe use, with 4 (sometimes 5 when dog sitting) active dogs. The flap seal is wearing out, but with the use, I am surprised it has lasted this long. I have seen them all during the course of inspections, and nothing on the market compares. The product deserves 6 stars.

  5. Mike Bettis (verified owner) –

    The door works well, keeps the weather and cold out. Dog has chewing problem.

  6. Jonathan Erikson (verified owner) –

    Great door! Living in central Alberta, Canada this door withstands the coldest temperatures and brutal winter winds. Extremely happy with the product. Best, and last dog door I will own. Replacements only needed because of very rough and excited pets. Well worth the price.

  7. Linda beaver (verified owner) –

    We tried 3 other dog doors. This one is the absolute best. Actually does stop the draft just like it shows.

  8. KD Graham (verified owner) –

    No bones about it, best darn dawg door around!! So glad I “stumbled” across the Freedom Pet Pass web site when I was researching dog doors for our 2 GSPs and our remodeled home. The 2 doors we purchased were installed in Mar 2015, helped pass a home energy efficiency inspection and have served the dogs (and us!) well. There was one problem though — completely our fault — we forgot to remove one of the inserts after having contractors on site and the little buggers chewed up the flap seal trying to get back in. I agree with another pet owner that 6 (if not 7) stars is deserving especially for FPP staff, customer service and products!! I will recommend the company AND products to anyone (who loves their furry, four-legged children) to get THE BEST pet door on the market!

  9. Kate Flanagan (verified owner) –

    I called to order a replacement flap seal as my 4 dogs had managed to tear it off on one corner. Instead of selling me something I did not actually need,the CS person walked me through how to re-attach it and explained this was a safety feature to keep a dog from getting hung up in it. BEST. Company. BEST product, EVER. When I replaced my cat door, my next year’s propane bill was 400 gallons LESS. Four HUNDRED gallons. I am now going to buy one for my garage. 🙂

  10. Gina Reed (verified owner) –

    I have two large German Shepherds that have long legs. We ordered the Large door and it works great. We live in an area where there is strong wind. The seal keep it closed. The only thing is it is there is a loud sound when the dogs go through and the seal lands back in place. But we are okay with that because it is important to us that the wind doesn’t open the flap.

  11. cindy (verified owner) –

    LOVE this door ..would never have any other brand this is 100% what they say ..had my door for 6 yrs

  12. Donalyn Shock (verified owner) –

    I want to love this door, but it is very costly. I am not sure how my Cavalier does it, but this is the second door she has chewed up in two months. I ordered the replacement outside flap and she did it again a month later. I wish it had a metal flap or something for the outside that wasn’t chewable. I can’t afford to keep replacing flaps each month. I’m going to just have to go back to the old way and let her out the regular door and close off the doggy door.

    • Donald Love –

      Our customer service team tried to reach out to Ms. Shock, but we never got a response.

      We do have suggestions for helping to deal with chewers. The worst chewing cases are usually when dogs are locked outside. Some dogs panic in these situations, not knowing why they can’t get back into their home. They don’t realize it’s a temporary situation, so they bite, claw, scratch, and do whatever they can to get back into their house. We recommend not using only the locking panel to keep dogs outside. Putting a barrier of some sort in front of the pet door from the exterior side helps to both protect the pet door and help the dog understand what’s happening.

      For puppies (the other major chewing scenario), there are anti-chew formulations available commercially or via home-brew that can help get through the gnawing phase. These aren’t silver bullets, but they can help in many cases.

      There are other solutions, as well. Don’t hesitate to contact customer service to discuss further.

  13. Julie Irwin (verified owner) –

    We locked our dogs outside using the security panel, and the dogs tore the flap seal off and scratched up the flap trying to get back in. The parts totally looked like they were in bad shape! The flap seal was all contorted on the ground half buried in the dust outside, and the flap itself was all caked in dirt and dust and looked scratched up! Once I cleaned it I could see that the scratches on the flap were just on the surface of the flap, and the flap seal took to its original shape in no time. My husband secured the flap seal back into place, and everything is as good as new. I thought we were going to have to buy new parts, and I’m glad that we don’t. Thanks for making such sturdy parts!!

  14. Tracey Adair (verified owner) –

    i just wanted to say…my original door is 10 yrs old, and while i’m glad they sell replacement parts, i’ve not had to buy any, as the original flap is just as good as new. i’ve just placed my home on the market, and will be ordering a new door for the new home. thanks for making the absolutely best door door!!

  15. Liz (verified owner) –

    We live in the mountains of Colorado and get high winds year-round. This is the BEST dog door we have ever owned! Great customer service on replacement part as our new 80 lb puppy chewed up the flap seal.

  16. Eugene O’Neal (verified owner) –

    This cat door is getting a real workout here in Anchorage, Alaska. I have never seen such a quality door as this one. We have extreme cold weather in the winter time and no problems for two winters now. It is also wonderful in the summer. Thank you for making such a fine product!

  17. Carole (verified owner) –

    We’ve had this door for about 8 months. It withstood a winter in interior Alaska, which regularly has crazy winds and below zero temps. We got the XL size, because our biggest dog is a Great Dane. He can go in and out easily. Even our corgi has no problem. Unfortunately one day the beagle decided to chew up the seal when he was outside while the cleaning lady was here. We ordered a new seal, and it got here very quickly. Sadly, the next time the cleaning lady came, he did the same thing to the new flap even though we took precautions so he couldn’t reach it. He found a way. So here we are having just ordered our second seal (also ordered the flap this time just in case), hoping he doesn’t do it a third time! I will say it is incredibly convenient to only order parts, and not swap out the entire door. This awesome dog door keeps the cold out in the winter, and flying bugs out in the summer (except when your dog stands halfway inside and lets them in!). Thank you for making such an amazing product and having fast shipping to Alaska!

  18. Alanna (verified owner) –

    We have cold winters and big XL dogs that are rough on things. This door keeps out -50 and strong winds. It stands up to extreme weather and giant dogs. Best investment for our lifestyle and weather.

  19. Caroline Hinshaw (verified owner) –

    Give this product ten stars. Absolutely everything that has been said I agree!

  20. William Boucher (verified owner) –

    I wanted to love this, but the flap seal falls out of the door as my big dogs go in and out. They aren’t pulling it out, but it seems they catch on the flap seal somehow as they go through the door and the seal winds up on the ground. Without the seal in place, there’s a visible space about the flap for cold air to come inside, and any wind at all comes right through the door (the flap seal is magnetic and is supposed to hold the flap closed, when it’s there to do so). I can push the ends of the seal back up into their slots in the top bar, but they come back out easily. I’ve been putting it back together daily but have given up. The dog door is on the outside door to the laundry room (laundry room to dog yard). To keep my heating bills lower I’m now closing the inside door (laundry room to home interior) and stuffing a rolled up towel along the bottom of that door to keep the cold wind isolated to the laundry room.

    • Donald Love –

      Mr. Boucher contacted our customer service after leaving this review, and we assisted him to permanently fix the problem.

  21. Duff Seaney (verified owner) –

    I like the door but the seal and flap are not durable. This is our second door I put one on my sons house 3 years ago and one on my brand new house 2 years ago. In both cases the rivets on the outer seal popped out and the flap failed after about 20 months of use.

    • Donald Love –

      This sounds like a dog got a little tangled up and triggered the safety system. We weren’t able to confirm this with Mr. Seaney directly, but it is a fixable issue.

    • Donald Love –

      Update, 2/22/24

      Mrs. Seaney contacted us for help with her cat using the door and confirmed that both pet doors have been functioning well since the review was entered.

  22. Jon Joles (verified owner) –

    The best dog door I have every owned. I’ve replaced parts on it now and it was a breeze to fix after our “baby dog” German shepherd decided to basically eat the whole door 1 night. I loved just buying the replacement parts I needed and not a whole new door (and you know the big brands would have changed the dimensions just a little bit and it would be basically a brand new install with cutting and stuff) – serious time and $$ saver! There is no other door I would recommend now, Thanks!

  23. Jeff Youell (verified owner) –

    Very well made and attractive door that seals well. I have four large dogs and they give the door a workout. I was also impressed with great support from the staff. They answered questions and were kind enough to supply some small parts that I broke adjusting the door. Five star rating is well deserved.

  24. John (verified owner) –

    I have 4 Black labs that blast through this door many times a day. Super strong and well made. I have two of them and they are commercial grade.

  25. Stephen Boreham (verified owner) –

    We live on the west coast in the south west of England. Fully exposed to strong winds and driving rain as we are right by the ocean. The flap has been on for sometime and we are very pleased with it. Both dog and cats use it. One problem is the cat likes to stick her claws into the door and pull it open, before looking around and exiting. So the door/ flap becomes ragged.
    We have recently had a uPVC door fitted with a flat bottom panel 28 mm thick. As a consequence i had to manually saw off approximately 20 mm from the thickness . This done I was able to install new flaps and put the unit into the thinner door panel. However as we are by the sea I noticed the screws were badly rusted, so I substituted stainless steel screws of my own. The cats and dog will have to get used to the change of colour, as I bought black replacements. I also sprayed the outer frame white to match the door. Over all we are very pleased with this product as we cannot find a flap in the UK which performs as well.

  26. Duff Seaney (verified owner) –

    Great customer service. I was provided with the broken clamp that was causing my flap seal to fall out free of charge. This will definitely help with sealing problems.

  27. Mayra Shuman (verified owner) –

    Good day,

    I purchased the SHIELD Door-Mounted Dog Door June 2021 for $489.00 for our 2 German Shepherds. We live in north Florida and the door faces the sunny side of the house. Our door has worked great, but like other comments the flap seal is being pulled out and it looks like it’s beginning to warp. Since the door leads to an air-conditioned space, we are are concerned about air loss. Before we spend an additional $60 for a new seal. Can you please share how to fix this problem permanently ref. William Boucher Feb 2022 response?

  28. Jackie (verified owner) –

    Excellent door. Outstanding quality. BUT the flap does not hold up. I have mine electrical taped back together. In Minnesota we get extreme temps and I wish the flaps were a little better quality.

  29. Erin Dawson (verified owner) –

    I purchased this door and installed permanently into the wall of my home via instructional videos – and I am no contractor for sure. It has worked amazing! Bought the medium size and both my smaller dogs use it with ease. Summers here are 100 degrees plus for 6 months and the door has held up famously. Cannot buy a better dog door – recommend this one without reservation. Love it so much!

Add a review

Your email address will not be published. Required fields are marked *